Case study
Industry
Technology
Company HQ
Stamford, Connecticut, United States
Number of Employees
10,000+
Office Locations
14 countries
Pitney Bowes drives innovation through an all-in-one L&D platform powered by Udemy
Udemy driving business outcomes
Case study details
Pitney Bowes is a global technology company that’s renowned for its shipping and mailing solutions, powering billions of transactions across the world of commerce. The organization supports more than 90% of the Fortune 500 and has been operating for over 100 years.
To deepen its commitment to learning and development, Pitney Bowes integrated Udemy Business into its central Workday platform — making skill-building resources easily accessible across all global locations. Employees can now upskill at their own pace with thousands of courses focused on strategic priorities such as generative AI, large language models (LLMs), software development, and essential soft skills like leadership, communication, and adaptability.
A continuous need for learning and innovation
With a long history of continuous innovation and excellence, Pitney Bowes has always focused on learning and development for its 10,000+ global employees. This dedication is part of the reason the company has over 2,300 active patents, and it’s now determined to provide access to that learning from anywhere at any time.
“We are currently living and breathing an on-demand world,” says Rosie Rupley, Director of Global Learning and Development at Pitney Bowes. “The Udemy learning library gives our employees just that — a platform offering anytime learning.”
For ten-years Pitney Bowes has been using Udemy Business to provide access to these learning resources, and has experienced some impressive results. But the organization wanted to align its L&D investment even further and upskill more of its teams in key technology skillsets.
“Our clients’ expectations are always changing, so it’s critical our teams stay on top of the technology world,” says Rosie Rupley, Director, Global Learning & Development. “Our experts need to be at the cutting edge and understand how to leverage new tools — we need to think ahead of what our clients may want, and have the solutions to meet their future needs.”
Director, Global Learning & Development
A one-stop shop for L&D
Pitney Bowes now uses both Udemy Business and Udemy Business Pro to offer expertly curated, on-demand learning to its teams across 14 countries. With Udemy Business fully integrated into the company’s enterprise management cloud, Workday, Pitney Bowes has a single L&D resource location that’s accessible anytime, anywhere.
“We wanted Workday to be a one-stop shop for learning content, so integrating Udemy was very important for us,” says Ruchi Bhalla, Senior Vice President, Human Resources at Pitney Bowes. “The Udemy Professional Services team was instrumental in helping us achieve this — they stepped in to make sure we could smoothly connect all our data and records from Udemy Business into Workday without any disruption.”
With such a strong global presence, Pitney Bowes can now also offer learning content in dozens of languages — helping employees learn in their native language. “There’s a total of 46 languages spoken in our company, but by focusing on the top 15, we can cover around 90% of our employees,” explains Hana Mussaji, Learning & Development Consultant. “Udemy’s content covers a lot of the core languages in locations where we have direct business, including France, Germany, Japan, and Brazil. Offering learning in local languages provides a comforting and inviting learning environment.”
Spreading the message of learning across a global workforce
One of the key ways Pitney Bowes promotes Udemy Business across its organization is by using Udemy’s customizable learning paths.
“Udemy has become our tech teams’ go-to platform for upskilling themselves. We work closely with Udemy and our Tech Ladder members to build dedicated playlists of courses and content based on our strategic priorities, and use these to guide what our teams learn,” explains Ruchi. “I can look at what courses were most popular across a year and immediately identify the focus areas that were impressed upon our teams during that period.”
These learning paths cover key technology topics, such as generative AI, software development, and specific platforms and languages like AWS and Python. For the wider team, Pitney Bowes also offers paths around topics like security, emotional intelligence, and communication skills.
“Having Udemy Business integrated with Workday, we can see who’s started what course, how far through they are, and what skills our team members have,” says Rosie. “It helps us identify the skills gaps across our teams and helps guide our learning objectives for the year.”
Senior Vice President, Human Resources
Investing in learning means investing in people
With 2,659 active users undertaking 33,050 learning hours in 15 languages, Pitney Bowes actively uses Udemy Business to further its internal-first philosophy to build talent, upskill them, and promote within the business.
“Using Udemy Business, we’ve been able to build a lot of the key skills we need internally, preventing us from having to go out and buy them in the market,” explains Ruchi. “For an organization like ours that has a big legacy and a significant focus on intellectual property, it’s very important employees stay with us. It means we’re able to retain that product knowledge.”
“By partnering with Udemy and offering their library to our employees, this huge investment opens opportunities for career developments and cross-skill learning, ensuring that our employees feel like there is no cap to their abilities and growth,” adds Rosie.
And Pitney Bowes’ own employees would agree. Among the many benefits their power users mentioned was the way Udemy has contributed to their own personal growth and development, and the valuable tools and knowledge they now carry with them throughout their careers.
“Udemy has been a key tool in helping me reach my learning goals over the past year, especially in strengthening my leadership skills and broadening my perspective,” says a Supervisor of Operations at Pitney Bowes. “The training it offers has supported my growth as a supervisor and provided valuable knowledge I can carry with me for life whether within the company or beyond.”
CTO & SVP, SendTech
The journey towards becoming a skills-based organization
Since integrating Udemy Business with Workday, Pitney Bowes has built a much stronger learning culture. Moving forward, the organization’s HR team wants managers across the company to incorporate Udemy Business courses into the personal development plans of their direct reports.
“I think leadership communication and buy-in is the way to get people excited about tools like Udemy Business,” explains Ruchi. “Our Distinguished Engineers and Fellows on Tech Ladder are out there using the platform and showing what you can learn from it.”
One of the main areas of focus will be to ensure the company offers the right content to learners in the right format. Ruchi explains: “Having a platform that allows our employees to learn in their own time, at their own pace, is very important. It’s congruent to how people consume content these days and aligned with their learning styles.”
The ability to do this, through a platform that everyone can access from anywhere, is integral to the success of Pitney Bowes’ learning and development future, as Rosie explains “We have people spread across the globe, and we’re able to offer them all the same learning tools with Udemy Business no matter where they’re based. That’s really important. We can make high-quality learning content accessible, no matter where our people are.”
Learning and Development Consultant
Senior Vice President, Human Resources
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